Cloud Technology and the NGO Community


In 2012, ENCLUDE, in partnership with TechSoup, conducted a survey of non-profits, charities, NGOs and social benefit organizations around the world to better understand the current state of their technology infrastructure, plus their future plans for adopting cloud technologies. With more than 10,500 respondents in 88 countries, we’re pleased to add this data to our ever-evolving resources for NGOs.

What Did We Find?


NGOs are using the Cloud. 90% of respondents worldwide indicated using some type of cloud technology, from “light” services like email and social networking to “heavy” services like databases and web conferencing.


There are barriers. Our survey found that lack of knowledge is the biggest barrier to additional cloud adoption, cited by 86% of the global respondents. Lack of knowledge was consistently cited as a barrier across geographies and organisation sizes.


We also found that

  • 79% of NGOs said the biggest advantage in adopting cloud technologies is administration-related, followed by cost and improved opportunities for collaboration.
  • 53% of NGOs report they plan to move a significant portion of their infrastructure to cloud-based systems and services over the next few years.


How does your NGO compare? In the report, we broke down what cloud applications NGOs are currently using and plan to use in the future, on a global and regional level. If you’re wondering if your fellow organisations are using cloud-based tools like office and accounting programs, and collaboration software, our report has the answers.


And more! Find out about our key findings. Learn about the current state of cloud computing at NGOs around the world, what these organisations see as the challenges and advantages of cloud technology.


Read the Global Report


Why We Conducted the Survey


We had three objectives in mind when we conducted this survey:

  • Gauge how NGOs are responding to cloud computing in terms of current usage
  • Measure what NGOs perceive as the barriers to, and advantages of, cloud computing
  • Better understand these organisations’ plans for adopting cloud technologies


In short, our hope is that understanding NGOs’ perspective on the cloud will not only provide insights for NGOs but will also help ENCLUDE, TechSoup and others better support the NGOs in making informed decisions about whether cloud solutions are right for them.


A separate report offers a detailed analysis of survey responses from Ireland for a key subset of survey questions.


Read the Ireland Specific Report

GCS Ireland Country Specific Report.pdf684.99 KB