Eligibility, Allotments and Returns
Important Program Changes Coming Soon
Changes to the Microsoft Software Donation Program at ENCLUDE will come into effect on April 1, 2018. Learn more about these changes.
This page describes the types of organisations that are eligible for Microsoft donations through the ENCLUDEit Technology Donation Programme and the frequency and quantity allotments per organisation.
Organisation Types That Are Eligible for Microsoft Donations
Microsoft donations are available to Irish Registered Charities with charitable tax exemption as granted by the Revenue Commissioners. Some types of non-profits are not eligible, such as educational institutions, political organisations and healthcare networks.
Organisations that engage in discrimination in hiring, compensation, access to training or services, promotion, termination, and/or retirement based on race, color, sex, national origin, religion, age, disability, gender identity or expression, marital status, pregnancy, sexual orientation, political affiliation, union membership, or veteran status, other than as allowed by law, are not eligible to participate in this programme. Organisations must be willing and able to attest that they do not discriminate on any of these grounds in order to receive donations.
Microsoft provides non-profits with an allotment of product donations that can be requested per two-year period. Your organisation's first donation request after 27 July 2011 marks the beginning of its recurring two-year cycles. Within a two-year period, each eligible non-profit may request:
o Products from up to 10 of the title groups, with a 50-license maximum for desktop and operating systems or license-only title groups and a 25-product maximum for server products that use core-based licensing (see below for more details)
o A maximum of five server products, regardless of title group (see below for more details)
There is no limit to the number of times an organisation can make a Microsoft donation request within the two-year cycle as long as they have not used up their full allotment.
After two years, a new cycle begins, and the allotment is reset.
The sections below explain what title groups are and how the maximum allotments in a two-year cycle work.
About Title Groups
A title group consists of all products that serve essentially the same purpose. For example, all Windows operating system products are in one title group, including Windows XP Professional, Windows Vista Business, Windows 7 Professional, and Windows 7 Enterprise in all languages and in both 32-bit and 64-bit versions.
A product's title group appears near the top of the detailed product description page.
About the Maximum of 10 Title Groups
An organisation can request products from a maximum of 10 title groups. For example, if an organisation requests Office Professional Plus, Visio, Windows Server, and Windows Server client access licenses, it will have requested 4 of the 10 allotted title groups.
About the License Maximum Within a Title Group
An organisation can request a maximum of 50 desktop or license-only products per title group within a two-year period. Desktop or license-only products are products that run on individual computer (such as Office or Windows
The maximum number of licenses applies to the combination of all products within the title group. For example, if an organisation requests 10 Office Professional Plus products in English, 10 in Spanish, 10 in French, and 10 Office for Mac, it will have requested 40 products from the Office Suite title group and will have 10 licenses still available to request within that title group.
Since there is an overall maximum of five server products over the two-year period, this 50-license maximum does not apply to servers.
About the Maximum Allotment of Server Products
An organisation can request a maximum of five server products altogether within a two-year period. The server products can be in a single title group, or they can be in up to 5 title groups, as long as the overall maximum of 10 title groups is not exceeded in the two-year period.
For example, an organisation may request any one of the following:
o Five products in the Windows Server title group
o One product in the Windows Server title group, two products in the Exchange Server title group, and one product in the Small Business Server Premium title group
o Three products in the Small Business Server Premium title group and two products in the SQL Server title group
Some servers require management licenses or client access licenses (CALs) in order to work with their network of computers. Management and access licenses are separate items and are in title groups with a 50-license maximum.
About the Two-Year Cycle
Your organisation’s Microsoft two-year donation cycle begins when your organisation places its first request for Microsoft product donations. If your organisation requested any Microsoft donations prior to 27 July 2011, its cycle was reset, and its new cycle begins on the date of its first Microsoft donation request after 27 July 2011.
Your organisation's cycle will run for two years from this initial start date. It will then be immediately reset and run for another two years, and so on. For example, if an organisation's first cycle starts on 12 October 2011, its new cycle will begin on 12 October 2013, at which point the organisation has a new allotment.
Microsoft Donation Center
Registered organisations can check the Microsoft Donation Center page to see the dates for their two-year cycle and how much of their total allotment is still available to them (you must be logged in to see this page). This page is accessible through a link on the My requests page. (If there is no such link on the your My requests pages, the organisation is not eligible for Microsoft donations through The ENCLUDEit Technology Donation Programme).
The following examples can help explain how the various allotments work together.
Organisation A has requested 10 Office Professional Plus products in English, 10 in Spanish, 10 in French, and 10 Office for Mac. They also requested 10 Windows 7 licenses in English, 10 Windows 7 licenses in Spanish, and 10 Windows Vista licenses in French.
o They have requested from 2 of 10 title groups and can request from 8 more.
o In the Office Suite title group, they have requested 40 licenses and can request up to 10 more.
o In the Windows Desktop Operating Systems title group, they have requested 30 licenses and can request up to 20 more.
Organisation B has requested 1 Project Server, 29 Project Server CALs, 10 Project Professional, 20 Project Standard.
o They have requested from 3 of 10 title groups and can request from 7 more.
o In the Project Server CAL title group, they requested 29 licenses and can request up to 21 more.
o In the Project Desktop title group, they 30 products (10 Project Professional and 20 Project Standard) and can request up to 20 more.
o They have requested one server product and can request up to four more.
Organisation C has requested 50 Office Professional Plus products, 1 Windows Server 2008 Enterprise Edition, 1 Exchange Server 2010 Standard Edition, 25 Core CAL Suites and 15 Windows Remote Desktop Services User CALs.
o They have requested from 5 of 10 title groups and can request from 5 more.
o In the Office Suite they have requested 50 licenses and cannot request any more.
o In the Windows Terminal Services CAL title group, they have requested 15 licenses and can request up to 35 more.
o They have requested two server products and can request up to three more.
Organization D has requested 16 Windows Server Standard and 50 Windows Server CALs. They also requested 1 SQL Server Standard (Server/CAL) and 25 SQL Server CALs. • They have requested from 4 of 10 title groups and can request from 6 more. • In the Windows Server title group, they have requested 16 products and can request up to 9 more. • They have requested the maximum allotment of licenses from the Windows Server CAL title group. • In the SQL Server CAL title group, they have requested 25 CALs and can request up to 25 more. • They have requested one server product that does not use core-based licensing (SQL Server) and can request up to four more.
Refunds and Returns
If you want to return or exchange any of the Microsoft donated product you have received, you will need to return the entire Microsoft portion of your request and place a new request for the Microsoft items you want.
Since all Microsoft products are download-only, returns will be accepted only if none of the software has been installed, and you received the donation no more than 60 days previously.
If you want to return or exchange your Microsoft software donation, please call The ENCLUDEit Technology Donation Programme Client Services of the impending return by calling 01 5240407.
The donation limits on your account will normally be reset within eight business days after a return is complete.
Note that products available through the Get Genuine Windows Agreement for Small and Medium Organisations have different policies than products available through the standard Microsoft Donation Programme.